Terms and Conditions

Terms and Conditions for Goods Deeds


Welcome to www.bondfire.in website, web browser and such properties located at www.bondfire.in (“Website/(s)”), owned and operated by Good Deed Hospitality, a firm incorporated and existing in accordance with the laws of India,




  1. For the purpose of these Terms and Conditions wherever the context so requires “You” or “User” shall mean any natural or legal person who browse the Website; contribute, submits, transmits and/or posts his/her Content to or through the Website and/or confirm a transaction by providing Registration Data on the Website. Here, “Content” means any information, text, links, graphics, photos, audio, videos, data, code or other materials or arrangements of materials that you can view on, access or otherwise interact with on the Website. “Your/User Content” means Content that you submit or transmit to, through, or in connection with the Service, such as videos, articles, photos, commentary, ratings, reviews, chats, discussions, invitations, messages, and information that you publicly display through your account on the Website.
  2. The firm may allow a User to browse the Website without registration at its sole discretion. At the time of registration, you shall ensure that the account information provided by you in the registration form is complete, accurate and up-to-date. Use of another user’s account information is expressly prohibited.
  3. The firm may offer many products or services through its Website based on terms and Conditions applicable on such products or services made available by various suppliers/service providers. The firm may allow User to display Your Content on the Website based on terms decided at its sole discretion; provide travel related Content on the Website and allow User to interact on the Website in various forms based on such Conditions decided at the sole discretion of the firm, time to time (“Services”).




  1. You will be required to share your personal details to access the Website by registering on our Website and the information collected shall be referred as “Registration Data” hereinafter. You agree that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile to prevent unauthorized access to your account when you use this Website.
  2. The Website grants you a limited sub-license to access and make personal use of the content therein and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of the firm.
  3. You agree to accept responsibility for all activities that occur under your account or password.
  4. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform the firm immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide the firm are correct and complete and inform firm immediately of any changes to the information that you provided while registering.
  5. This license does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the firm.
  6. The firm reserves the right to refuse access to the Website, terminate accounts, remove or edit content at any time without notice if firm has reasonable belief that your account is being used for unauthorized purposes.
  7. The firm will make best efforts to safeguard the confidentiality of your personally identifiable information available with it, but transmissions made by means of the internet cannot be guaranteed or made absolutely secure. By using this Website, you agree that firm shall not be liable for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing you agree that firm shall not be held liable or responsible for 'phishing attacks' on you. User agrees that User shall not use/access this Website from unsecure computers, unsecure communication links, unsecure mobile phones. You may accept or decline the cookies when you accesses Website. It is the User’s responsibility to set your browser to alert you to accept or to reject cookies.
  8. The User agrees, acknowledges and confirms that before making any transaction, the User shall check the service description, service Conditions and price carefully. You agree to be bound by the terms of service included in the services description which the supplier/service provider will offer on the Website. You shall only confirm the transaction after fully satisfying yourself with the price, description, amenities etc., as has been displayed on Website.
  9. The firm shall not be responsible for unsatisfactory or delayed performance of services or damages or negligence or deficiency as a result of supplier/service provider act’s or omissions.
  10. The firm reserves the right to make, at its sole discretion, any modifications or changes whatsoever to the Website or the information, listings or services described on the Website at any time. Such modifications or changes shall be effective immediately when they are made.




  1. If you are not agreeable to all the Terms and Conditions in their entirety, you must not use this Website and should exit/logout immediately. Your use of the Website implies that you agree with the Terms and Conditions in their entirety. You agree, acknowledge and recognize that the contract of sale/ transaction with the supplier/service provider is governed exclusively by laws of India and is subject to the exclusive jurisdiction of the courts in New Delhi to the exclusion of all other courts.
  2. You hereby represent and warrant that you are at least eighteen (18) years of age or above and are capable of entering, performing and adhering to these Terms and Conditions and that you agree to be bound by these Terms and Conditions. While individuals under the age of 18 may utilize/browse the Website, they shall do so only with the involvement, guidance and supervision of their parents and/or legal guardians, under such parent/legal guardian’s registered account. firm reserves the right to terminate User’s access to and refuse to provide User with access to the Website if firm discovers that User is under the age of 18 years.
  3. The firm provides Services on the Website subject to complete adherence to the Terms and Conditions by the User. By accessing, viewing, or using this Website, you acknowledge, declare, confirm and represent & warrant to firm that you have read and understood the Terms and Conditions and accept them as an agreement as a binding legal contract equivalent of a duly signed contract binding on you. This agreement is effective immediately upon your accessing, viewing, or using this Website. You are advised to regularly check for any amendments or updates to the Terms and Conditions mentioned herein from time to time. firm may add to or change, update these Terms and Conditions from time to time entirely at its sole discretion. Your use of the Website and any amendment to the Terms and Conditions shall constitute your acceptance of these Terms and Conditions and you agree to be bound by any such changes/revisions/amendments. The firm shall not be obliged to notify you, irrespective of the fact that you are registered or not, of any modifications made to the Terms and Conditions. Your access to the Website for making a transaction, posting Your Content on the Website or for mere browsing is subject to the most current version of the Terms and Conditions appearing on the Website at the time of such use.




  1. It may please be noted that by agreeing to these Terms and Conditions and Conditions, you shall be bound by the following policies of the Website:
    1. The “Privacy Policy” of the Website, which can be viewed by clicking on the following link: Privacy Policy and
    2. The “Cookie Policy” of the Website, which can be viewed by clicking on the following link: Cookie Policy .




  1. The firm is an online marketplace and it acts like a facilitator between the Users any other third party including bloggers, suppliers, service providers etc., for interaction through the Website. firm hereby clarifies and the User agrees and understands that firm is not the owner of the services which the blogger/supplier/service provider provides and will not be liable for any deficiency of service or unfair trade practices conducted by such party. It is hereby further clarified that firm is a separate and independent entity and does not work as representative or agent of the blogger/supplier/service provider. Any interaction or transaction shall be strictly between the User and supplier/service provider.
  2. The firm shall not be responsible and shall not be required to mediate or resolve any dispute or disagreement between User and the blogger/supplier/service provider. In no event, shall firm be made a party to dispute between User and the blogger/supplier/service provider.




  1. You shall solely be responsible for maintaining the necessary computer or mobile equipment and Internet connections that may be required to access, use and transact on the Website.
  2. You acknowledge that you only have a limited right merely to use the Website and that you have no right to modify any part of the Website or reproduce, copy, distribute, sold, resold or access the same for commercial purposes illegally.
  3. You are also under an obligation to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website. You shall use the Website, and any voucher/coupons/credit points/other benefits obtained through it, for personal, non-commercial use only and shall not re-sell the same to any other person.
  4. You may not use any meta-tags or any other “hidden text” utilizing the firm/Website or its affiliates' names or trademarks or logo without the express written consent of firm/ Website and/or its affiliates, as applicable.
  5. You must not use the Website for any of the following:
    1. for fraudulent purposes, or in connection with a criminal offense or other unlawful activity;
    2. to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam” to cause annoyance, inconvenience or needless anxiety; or
    3. Use or reproduce the exclusive Intellectual Property of the firm in any way without written consent from the firm.
  6. The User hereby assumes the sole risk of making use or relying on the information relating to the Services available on this Website. firm does not promote any blogger/supplier/service provider mentioned on the Website. It is User’s responsibility to check the details of the blogger/supplier/service provider mentioned on the Website at its sole discretion.
  7. The firm has endeavoured to provide the most accurate, up-to-date information on this Website. However, the information, materials, Services available on Website may inadvertently include inaccuracies, typographical errors, or outdated information. firm is not responsible for and shall not be bound to honor typographical or pricing errors on Website. firm reserves the right to refuse or cancel transaction(s) at any time, including but not limited to the following transaction that contain incorrect prices or product descriptions, transaction in which firm believes the User has violated applicable laws or Terms and Conditions, transaction that firm believes are harmful to them or transaction that firm believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information. firm neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. firm expressly disclaims any warranties and Conditions whether express or implied about their accuracy, completeness, correctness, suitability, reliability, availability, timeliness, quality, continuity, performance, error free or uninterrupted operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components. firm shall not be responsible for the delay or inability to use the Website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, Services, functionalities and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise. Further, firm shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond firm’s control. The User understands and agrees that any material or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. firm accepts no liability for any errors or omissions, with respect to any information provided to the User.




  1. This Website, all the materials and products and Services, included on or otherwise made available to you through this Website are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. firm and its licensees’ may publicly display advertisements and other information adjacent to or included with Your Content. The firm takes no warranties on the content of such advertisements. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.
  2. Without prejudice to the forgoing paragraph, firm does not warrant that: the Website will be constantly available or available at all; or the information on this Website is complete, true, accurate or non-misleading.
  3. The firm will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, the Website. The firm does not warrant that its Website; information, content, materials, product or services included on or otherwise made available to you through the Website; servers; or electronic communication sent are free of viruses or other harmful components, despite our best efforts to prevent these incidents.
  4. Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the services offered by the supplier/service provider on the Website are governed by terms and Conditions of respective supplier/service provider, if supplier/service provider is unable to deliver required services due to implications of these terms and Conditions, supplier/service provider will be liable for refund/compensation etc. or received in advance from you. In such event, firm will not be a party to the dispute and shall not be liable for anything.
  5. Any personal information submitted, collected or stored through Website will be governed by the Privacy Policy of the firm.




  1. All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the Website or otherwise disclosed, submitted or offered in connection with use of the Website (collectively, the “Comments”) shall be and remain the property of the firm. Such disclosure, submission or offer of any Comments shall constitute an assignment to the firm of all rights, titles and interests in all copyrights and other intellectual properties in the Comments.
  2. The firm will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.
  3. You hereby agree that while writing reviews/feedbacks/submissions, you shall not violate any condition of our Terms and Conditions or any applicable policy and would not engage in the following:
    1. Writing a fake review, trading reviews with other businesses, or compensating someone or being compensated to write a review;
    2. Violate any third party's rights, including any breach of confidence, copyright, trademark, patent, trade secret, privacy, right of publicity, or any other intellectual property or proprietary right;
    3. Threaten, stalk, harm, or harass others, or promote bigotry or discrimination;
    4. Promote a business or other commercial venture or event, or otherwise use the Website for commercial purposes, except with a written permission from the firm;
    5. Send bulk emails, surveys, or other mass messaging, whether commercial in nature or not; engage in keyword spamming, or otherwise attempt to manipulate the Website search results or any third party website;
    6. Solicit personal information from minors, or submit or transmit pornography; or violate any applicable law.
  4. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the firm and its affiliates against all claims, loss and liabilities resulting from any Comments you submit
  5. Further, any reliance placed on Comments available on the Website from a third party shall be at your sole risk and expense.




  1. The process of reservation services from the Website may require you to disclose confidential information. To prevent any possibility of unauthorized access to your confidential information such as name, address etc., you shall not use/access this Website from unsecure computers, unsecure communication links, unsecure mobile phones or locations and other commercially available internet enabled computers or computer services.
  2. That relying on declarations, confirmations, information and obligations made/undertaken by the User in accordance with Terms and Conditions, and believing the same to be true and acting on the faith thereof, firm has agreed to provide the Services to the User as per the Terms and Conditions mentioned herein. In particular, the User does hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant to firm:
    1. the User is not under any legal or other deficiency which prevents/may prevent the User from: (i) entering into a valid contract under the applicable laws; and (ii) making valid payment through the link facilitated by the firm to the supplier/service provider for confirming reservation by the User.
    2. In the event of detecting any suspicious activity from User’s account, firm reserves the right to cancel all pending and future reservation(s) owing to any such incident without any liability to the User.
    3. User must use their own debit or credit card/such other payment modes for which User has full right & authority to validly make payment to firm. firm shall not be liable for any fraud resulting from debit or credit card/such other payment modes. The liability to use a card fraudulently will be on the User and the onus to ‘prove otherwise’ shall be exclusively on User.
    4. While using the Website, User shall at all times strictly comply with the payment procedure and the Terms and Conditions in their entirety.
    5. Your use of the Services shall be deemed that you are fully satisfied with the description, look and amenities of the package and price which has been displayed on Website.
    6. The User agrees and acknowledges that in the Website all Services are offered only at the sole discretion of firm.




  1. The firm keeps on updating special offers and coupons for its valued customers on the Website. User can chose to avail the same according to the terms specified therein.
  2. The firm allows you to earn credits for certain actions you take on the Website (“Credits”). The Credits can be redeemed as per directions provided by the firm on the Website. The validity and value of each Credit will be determined by the firm at its sole discretion. Please refer the Frequently Asked Questions on Credit and Credit Policy, which can be viewed by clicking on the following link credit information




  1. While availing any of the payment method/s through the link facilitated by the firm to the supplier/service provider, the firm will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to any of the following:
    1. Lack of authorization for any transaction/s; or
    2. Exceeding the present limit mutually agreed by You and between “Bank/s”; or
    3. Decline of transaction for any other reason/s.
  2. All payments made against the services offered on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. firm will not facilitate transaction with respect to any other form of currency with respect to the reservation accepted on the Website.
  3. Please note that:
    1. User hereby agree and understand that he/she will have to pay the price as mentioned on the Website for the concerned service offered by the supplier/service provider via the payment mode facilitated on the Website post which User’s requested reservation will be confirmed by the supplier/service provider. In addition, the User agrees to pay the firm a service/convenience fee for facilitating the transaction between the User and supplier/service provider, as and when applicable. The User agrees and acknowledges that the payment procedure may call for and require additional verification of or information from the User and the User undertakes to provide complete, correct and proper information without causing undue delay.
    2. firm facilitates the payment through third party payment providers and supplier/service provider will receive payments from Users accordingly. firm is not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues. firm takes utmost care to work with third party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers or the supplier/service provider.




  1. Any amendment, cancellation or refund request shall be governed by the policies of the supplier/service provider. The firm has no control or authority to review, adjudicate or negotiate request(s)/grievance(s) of the User with the supplier/service provider arising from delay, no response, negligence, misconduct, deficiency or such other issues by the supplier/service provider.
  2. The firm doesn’t support changes and modifications to reservations once they’re made.
  3. All the refunds shall be done by the supplier/service provider directly to you and the firm is not responsible for ensuring any refunds whatsoever.
  4. All the refunds shall be done by the supplier/service provider directly to you and the firm is not responsible for ensuring any refunds whatsoever.




  1. The Cancellation Policies of the supplier/service provider are dynamic and may change from time to time. The Cancellation policy of the supplier/service provider may change in the interim period of reservation and date of travel/stay (etc.) of the guest. The Cancellation Policy prevailing at the time of reservation by you will be the applicable policy.
  2. The supplier/service provider may have their cancellation policy and may charge User according to terms of such cancellation policy.
  3. In the event of Cancellation the money shall be debited from your debit/credit card directly by the supplier/service provider as per Cancellation Policy.
  4. The firm shall not entertain any request of Cancellations/Modifications/Refund/ and such other requests through its Website. You are requested to raise the issue directly with the concerned supplier/service provider.
  5. If you don’t avail the reservation, you’ll still be charged the entire amount. Please contact the supplier/service provider for details on this.
  6. As a policy, firm do not cancel any reservation after User has confirmed the service on the Website. However, if there are changes in service Conditions you requested or need to add more products, you need to contact the concerned supplier/service provider on their customer care number and the firm will not be responsible to provide any assistance in this respect. However, if we suspect any fraudulent transaction by any User or any transaction which defies the Terms and Conditions of using the Website, we at our sole discretion could cancel such reservation. We may maintain a negative list of all fraudulent transactions and Users and would deny access to them or cancel any reservation placed by them.




  1. User and firm shall comply with all the applicable laws applicable to them respectively for using the Website and availing the Services.




  1. Content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of firm.
  2. The compilation of all content on this Website is the exclusive property of firm and its affiliates and is protected by laws of India and international copyright and database right laws. All software used on this Website is the property of firm, its affiliates or its software suppliers and is protected by India and international copyright and author’s rights laws.
  3. You may not systematically extract/or re-utilise parts of the contents of the Website without firm’s express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this Website, without firm’s express written consent. You may also not create and/or publish your own database that features substantial (e.g.: prices and service/product listings) parts of this Website without firm’s express written consent.
  4. You cannot use the trademark of the firm for commercially exploitation without our express permission. We reserve right to initiate legal proceedings if we discover any breach of intellectual property or passing off.
  5. We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, contact the Grievance Officer (details under Clause 25 of these Terms and Conditions).
  6. As a pre-condition to use this Website, User warrants to firm that User shall not use this Website for any purpose that is unlawful, unauthorized, or inconsistent with Terms and Conditions, and the User agrees that this license to use Website will terminate immediately upon User’s violation of this warranty. firm reserves the right, at its sole discretion, to block/terminate User’s access to this Website and its content at any time, with or without notice.




  1. You shall indemnify and hold harmless firm, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions or any representations or covenants made or any document incorporated by reference, or your violation of any law, rules, regulations or the rights including intellectual property of a third party.
  2. You hereby expressly release the firm or any of its affiliates or officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the blogger/supplier/service provider, and specifically waive any claims or demands that you may have in this behalf under any statute, contract or otherwise.




  1. The firm will not be responsible for any loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable and has been not computed beforehand mutually before using the Website.




  1. These Terms and Conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at New Delhi.




  1. The firm may suspend, cancel or terminate your account registered with us, with or without notices, if we believe in good faith that you breach any of these Terms and Conditions and other policies.




  1. firm reserves the right to modify these Terms and Conditions at any time with or without any notice(s) by uploading the revised Terms and Conditions on the Website. It is your duty to keep yourself aware of the revised Terms and Conditions on regular basis.




  1. The firm shall not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of this Website or any of the Services, information, software, services and related graphics contained within the Website or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if firm has been advised of the possibility of damages.




  1. The firm may at its sole discretion, contain links to sites owned and maintained by persons or entities other than firm. firm may also provide links to the other sites for purpose of enabling the User to make payment to the supplier/service provider. Any of the foregoing links do not constitute an endorsement by firm of any such sites and are provided only as a convenience. firm is not responsible for the content or links displayed on such sites. firm is not responsible for the privacy practices of such sites which firm does not own, manage or control. firm does not regularly review, and makes no warranty or representation regarding materials posted or services offered on the sites to which this Website may be linked and firm shall not be responsible for any deficiency thereof. firm does not endorse any or all of the materials, services available on such linked sites, and firm expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the services offered at any linked site. Any decision to view the contents of any linked site is solely the responsibility of User and is made at User’s own risk.




  1. The firm may contact the User through various modes for any transaction or customer service related enquiries.
  2. The User hereby unconditionally consents that such communications via SMS, internet- based messaging applications like WhatsApp, Facebook Messenger, voice call, email or any other mode by the firm are: upon the request and authorization of the User; ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI), and in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.
  3. The User will indemnify the firm against all types of losses and damages incurred by the firm due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on the firm.




  1. The Parties acknowledge and accept that this electronic format shall be deemed s acceptable means of communication for the purposes of these Terms and Conditions. Here, Parties means the User and the firm.
  2. These Terms and Conditions constitutes the complete and entire agreement between the Parties on the subject of terms of use of the Website (save and except the other policies) and shall supersede any and all other prior understandings, commitments, representations or agreements, whether written or oral, between the Parties to these Terms and Conditions.
  3. If any provision of these Terms and Conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or enforceability shall no effect the other provisions of these Terms and Conditions, which shall remain in full force an effect.
  4. In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms and Conditions or by law, be deemed to be or construed as a waiver of that or any other right, so as to bar the enforcement of that, or any other right, power privilege, claim or remedy, in any other instance at any time or times subsequently.




  1. Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing on below address or through email signed with the electronic signature to info@bondfire.in In this regard, please note that the Grievance Officer may be contacted by you for any grievance that you may have while using the Services on the Website.